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Cookie Policy

This Cookie Policy explains how HexCore uses cookies and similar technologies on the English-language version of the website.

What are cookies

Cookies are small text files stored on your device when you visit a website. They can help a website remember your preferences, maintain your session, and support analytics or customer support tools.

Cookies currently used on the site

Name / technology Purpose Category Typical retention
language Stores the selected site language. Functional Up to 300 days
cookiePrivacyApplyed Records that the visitor accepted the cookie notice. Functional 365 days
hxPrivacyRejected Records that the visitor declined non-essential cookies. Prevents analytics and support tools from loading. Functional 365 days
referer_url Stores the referring URL for attribution and internal analysis. Analytics / attribution Up to 300 days
get_data Stores GET parameters from the landing URL. Analytics / attribution Up to 300 days
chatra_id Supports chat continuity and recognition for the Chatra widget. Functional / support Up to 300 days
Google Analytics Helps us understand website traffic and usage trends. Analytics Set by Google according to its configuration
Google Ads remarketing Supports ad measurement and remarketing. Marketing Set by Google according to its configuration
Facebook Pixel Supports ad measurement and remarketing. Marketing Set by Meta according to its configuration
Chatra Provides live chat and visitor support functionality. Functional / support Set by Chatra according to its configuration

How to manage cookies

You can manage or delete cookies through your browser settings. Depending on your location, certain cookies should only be activated after your consent. Blocking some cookies may affect site functionality or support features.

Third-party services

Some cookies and similar technologies are placed by third-party service providers such as Google, Meta, and Chatra. These providers may process data under their own privacy terms.

Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, site functionality, or the third-party services we use.

Contact

If you have questions about our use of cookies, contact us at support@hexcore.cloud.

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Documents once a month by mail or EDF.

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